Gifa’s Transport (PTY) Ltd provides delivery and transfers services for approved bookings and declared luggage and or goods within designated areas, and or specified locations. 

Delivery services may include:

Same day delivery, Dignitaries transportation, VIP & VVIP transfers, scheduled delivery, Express delivery, by trip transportation, overnight drives, parcel transportation, Business & Corporate transfers, and or cross border operations.

Booking and Order Acceptance:

A transport, delivery, transfer, or courier request shall be considered confirmed only when all applicable requirements have been met, including:

Successful payment, where payment is required; verification of the order, delivery, or transfer details by the Company; assignment of a driver, operator, or authorized representative; and confirmation of acceptance by the Company.

The Company reserves the right to decline, cancel, suspend, or refuse any booking, delivery, or transfer request if:

The information provided is inaccurate, incomplete, or misleading;

The request involves unlawful, dangerous, prohibited, restricted, or regulated goods;

The item exceeds the Company’s permitted weight, size, volume, or handling limits;

The transport of the item would create a safety risk to passengers, drivers, vehicles, or third parties;

The pickup or delivery location is inaccessible, unsafe, or outside the Company’s service area; or

The request otherwise violates the Company’s policies, operational requirements, or applicable laws and regulations.

Any payments made for a request that is declined or cancelled under these circumstances may be subject to applicable administrative, processing, or cancellation fees.

Delivery Time Estimates:

All delivery, transport, courier, and transfer time estimates provided by the Company are approximate and are intended for guidance purposes only. Estimated times may be affected by factors beyond the company’s reasonable control, including but not limited to traffic, road conditions, weather, public holidays, and high demand periods and or government restrictions, directives or regulatory requirements.

Unless expressly agreed to in writing, delivery and transfer times are not guaranteed. The Company shall not be liable for any loss, damage, inconvenience, or consequential costs arising from delays caused by such circumstances.

Where reasonably possible, the Company will communicate significant delays and provide updated estimated arrival or delivery times.

Customer Responsibility:

Customers are responsible for providing accurate pickup and delivery details, and recipient information , provide active and reachable phone numbers for both the sender and recipient including plot or house number ( where applicable),proper packaging, labelling, marking, and declaration of items where required by law or Company policy; and

Ensuring that passengers, senders, or authorized recipients are available at the agreed location and time.

Passengers and customers must arrive at the designated pickup point on time. Failure to do so may result in delays, additional waiting charges, cancellation fees, or cancellation of the booking at the Company’s discretion.

The Company shall not be liable for delays, failed deliveries, additional costs, or losses arising from inaccurate information, unavailable recipients, inadequate packaging, failure to declare contents, or failure by the customer to be present at the agreed pickup or delivery location.

Recipient Responsibilities:

Recipient must be available at the pickup point or delivery location, verify receipt where applicable and or customer names, inspect packages and or items upon delivery. Proof of delivery may include receipts, signature, photo confirmation, app confirmation, QR scan, OTP/ pin code and or phone call communication.

Failed Deliveries:

A delivery or transfer may be considered failed if the recipient and or customer is unavailable, contact attempts fail, the address is correct and no other option verifying the correct one, access is denied, recipient or customer fails to gain access, unsafe conditions.

In such cases, re-delivery or re-transfer fees may apply or communicated between the two parties, storage and or accommodation charges may apply depending on circumstances, the item if it is may be returned to the sender and or if is a customer may be requested for the alternative or to be returned to pickup location or to be left to the relevant authorities e.g police and or.

Cancellation of Deliveries or Transfers:

Before driver assignment orders and or transfers may be cancelled without penalty, after driver the driver is assigned, cancellation fees may apply to cover operational costs, during transit full charges may apply once delivery and or transfer is in progress.

Refund Policy Of Deliveries and or Transfers:

Refunds may be issued where the company fails to deliver or do the transfer, duplicate payments occur, deliveries or transfers are cancelled according to policy.

Refunds may exclude, transaction fees, operational charges, completed service costs.

Prohibited Items from Transfers by Company:

The following items are prohibited unless specifically authorized and there is proof, illegal substances, weapons, explosives, hazardous chemicals, stolen goods, live animals unless authorized and permitted, counterfeit items, perishable goods without proper packaging, the company may inspect the suspicious packages where permitted by terms and conditions or by law.

Liability and Compensation:

The company’s liability for lost or damaged items is limited to, the declared item value, or a maximum compensation amount defined by company policy.

The company is not liable for, 

Poor packaging, fragile items not declared, delays beyond reasonable control, indirect or consequential losses. 

Driver/ Operators:

Drivers and or operators from the company are expected to, behave professionally, follow traffic laws and road signs, protect customers and property, and maintain delivery or transfers standards, abusive behaviour towards drivers or operators may result in rejection to engage or cancellation. This goes the same way for the customer, our drivers or operators are not allowed to misbehave or disrespect.

Force Majeure: 

The company shall not be liable for delays or failures caused by, natural disasters, government restrictions, riots, accidents, strikes, severe weather, internet or payment outages and or failure. 

The company reserves the right to refuse the service where necessary for safety, security, operational or legal reasons and or where the company feels its engaged to do illegal works.